What is your return and exchange policy?
Upon receiving your order, you must inspect it to ensure all items are included. If you are not satisfied with your purchase, please contact us on 0400 500 015 within 7 days of receipt. We will issue a return authorisation number which is valid for 21 days. You are required to send the goods back to us in Brisbane QLD, in as new unused condition, in original packing and including all accessories, manuals and other documentation. There will be a handling/restocking fee charged (15-25% depending on which supplier we use) along with costs for shipping the item back to you.
Any components missing from an item returned to us, the cost of replacing those components will be deducted from the total refund amount.
Any returned item that has been used or damaged may be rejected by our suppliers. Electrical circuit boards and replacement electrical components that that have been incorporated into an appliances are deemed to be used and will be rejected by our suppliers.
The customer is responsible for all shipping costs. We do not refund shipping charges, insurance charges or lost return packages.
Providing your order is returned undamaged, unused and with all contents included, your total order amount will be refunded, minus the shipping charges, handling fee, suppliers restocking fees and insurance as charged per your order.
Our return freight + handling charge will be increased to cover all shipping costs from the time the order was placed. If you opt to ship back on your own courier, our handling cost will reflect our initial out of pocket freight charges.
It is recommended that you use a shipping service with tracking facilities.
Please note that we are unable to refund or replace;
- Units that have been used to store food or beverages due to Health & Safety regulations.
- Items that have been manufactured to order.
- Sanitation products that have been opened or installed.
- Electronic components, unless in original sealed packaging.
- Items that are sold by the meter.
- Items that were not held in stock and were specially ordered for you.
- Items that have been installed, modified or used.
What if some items are damaged when I received them?
Upon receiving your order, you must inspect it to ensure all items are included and undamaged. If there is any damage, please contact us on 0400 500 015 within 24hrs of receipt. Keep all original packing materials and documentation including delivery consignment note. For items delivered by courier and the goods are visibly damaged on receipt, please have the driver make a note on the shipper's consignment note. Photos of damaged items, taken at the time of receiving your order, will be required to support any claim.
All products carry manufacturer's warranties valid throughout Australia.
PICK-UP Free or Shipping by Courier only
The fixed shipping rates shown on products in the website are only available to locations within capital cities and excludeds WA, NT & SA.
All bulky items are pick up only or can be quoted for freight.
Send an email with your post code (via Contact Us) and we'll provide a freight quote then use freight items to add the required freight to your order.
The Big Red Team
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